Privacy Policy – Urbantriva

Last updated: 1 January 2025

Urbantriva ("we", "us", "our") operates the website urbantriva.com (the "Site"). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our Site. Please read this policy carefully.

1. Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily provide to us when you contact us via our contact form. This may include your name, email address, and the content of your message.

Automatically Collected Information

When you visit our Site, we may automatically collect certain technical information, including:

Your IP address
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website address
Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to enquiries and contact form submissions
To improve our website content and user experience
To analyse site traffic and usage patterns
To comply with applicable legal obligations

We do not sell, rent or otherwise transfer your personal data to third parties for marketing purposes.

3. Cookies

Our Site uses cookies and similar tracking technologies. Cookies are small data files stored on your device. We use cookies to remember your preferences (such as cookie consent) and to analyse site performance. For detailed information about the cookies we use, please see our Cookie Policy.

4. Data Retention

We retain contact form data for a maximum of 12 months, after which it is securely deleted unless we have an ongoing legitimate reason to retain it. Analytics data is retained in anonymised form for up to 26 months.

5. Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights regarding your personal data:

Right of access – to request a copy of the personal data we hold about you
Right to rectification – to request correction of inaccurate data
Right to erasure – to request deletion of your personal data
Right to restriction – to request that we limit how we use your data
Right to data portability – to receive your data in a portable format
Right to object – to object to our processing of your data

To exercise any of these rights, please contact us at info@urbantriva.com.

6. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@urbantriva.com
Website: urbantriva.com